Refund policy

RETURNS & EXCHANGES

At FITZ VILANTÉ, every item is made to order especially for you. For this reason, we do not accept returns or exchanges if you have ordered the wrong size, changed your mind, or no longer want the item.

Please check our size guide carefully before placing your order. If you’re unsure which size to choose, feel free to contact us before ordering and we’ll be happy to help.

FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of delivery with your order number and clear photos of the issue.

If the issue is confirmed, we’ll arrange a replacement or refund at no additional cost to you.

REFUNDS

Refunds are only offered for items that are confirmed to be faulty, damaged, or incorrect. Refunds will not be issued for incorrect size selection or change-of-mind purchases.